I have an order from November 6th that's still listed as "Processing." I've emailed about it and haven't gotten a reply. The customer service phone # seems to be down for me as well, it rings once and then it's just dead air. Order at your own risk....or anyone to answer the Customer Care phone number. No one's answering it now.
Rings once or twice when I call in. May not have enough call paths on their phone system to handle call volume if there are tons of nervous/dissatisfied people calling right nowI have an order from November 6th that's still listed as "Processing." I've emailed about it and haven't gotten a reply. The customer service phone # seems to be down for me as well, it rings once and then it's just dead air. Order at your own risk.
They also redesigned the Hybrid cut this summer. The older hybrid has a bit fuller legs and larger leg opening, the new hybrid cut has a bit slimmer cut and more taper to the ankle.Agree and would only add that JD traditional I'd say is a slighter slimmer cut than the M2, although I think the seat in the JD original is fuller.
What's with their sizing, though? Just checked out their site and all inseams are 39"! Are they expecting me to go get a pair of khakis tailored after paying $105 for them? Uh--no.+1 on giving Jack Donnelly another shot. I have more chinos than I'd care to admit, even to those on this forum, and can honestly say that the JD's are my favorite. My only knock on the traditional fit is that the seat is huge for me, and requires alteration. I've got 2 pair of the hybrids on order and Gregg has confidence that I'll be happy with the slimmer seat while still maintaining a good rise.
so don't order any then. Bill's charged $5 extra for hemming IIRC, and their non sale price (on pants that apparently no longer exist) was higher to begin with.
You just missed a 30% off sale. I personally much prefer to have all of my trousers (including chinos) finished by a tailor to get them exactly to the length I prefer.
I suspect the lights are off and no one's home. They probably let their call staff go this week. They also probably let their web staff go, which is why the $45 offer isn't showing up when you click on the email promotion. The few executives remaining have no idea how to diddle with the server to make the correct price show up.Rings once or twice when I call in. May not have enough call paths on their phone system to handle call volume if there are tons of nervous/dissatisfied people calling right now
Since the inception of the company, Jack Donnelly has offered only unhemmed khakis. Gregg Donnelly understands that customers, once they receive their order, are going to have to get their khakis hemmed on their own. His price takes this additional expense into consideration. Thus, he charges $105.00 per pair rather than, say, the $120.00 or $125.00--or more--that comparable USA-made khakis would would cost from companies that offer "free" or low-cost hemming.
Somebody replied to my post on the BK Facebook page that they finally managed to talk to somebody in customer service about an outstanding order and were told it would not be fulfilled. Anecdotal for sure, but could be another bad sign